Get quick answers with our help articles.
How do I get started on Canvz?
I can't remember my password, what should I do?
Where is my confirmation email?
How long can my username be?
How do I add/upload a profile picture?
How do I add my location to my Profile?
How do I add a Bio to my Public Profile?
How do I change the email address for my Canvz account?
How do I change my password?
Can I change my username?
Make a Purchase
What payment methods are accepted?
When will I be able to download my purchased file?
When would I purchase more than one license?
How long will my download link stay active?
What do I do with downloaded art files?
Can I get a refund?
Step-by-step checkout guide.
Report a Problem
How do I report a problem with an item I downloaded?
How do I report an item for sale?
When should I leave feedback?
How do I leave feedback about Canvz?
Can I leave public feedback about an artists' work?
Can I delete or edit my comment?
How do I contact the artist directly?
Open a Gallery
How do I become a seller and set up my gallery?
What should I know about copyright and protecting my work?
Does my username have to match my gallery name?
Who can be a seller?
What items can I sell on Canvz?
How do I list an item?
What content may not be uploaded?
What dimensions should my uploaded art be?
What if I have multiple variations of the same item?
Why do my thumbnail images keep getting cut off or misaligned?
How do I edit an item listing?
How do I remove a listing?
What are tags?
Do I need to add a watermark to my art?
When does an item listing expire?
What is PayPal and how do I open a PayPal account?
How much will I get paid?
How do I withdraw funds from my Canvz account?
What happens after I sell an item?
When and how do I get paid by the buyer?
How long do I have to wait for a sale to clear, and why?
Do I need to invoice a buyer?
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